Terms & Conditions
Please read the following general conditions carefully.
1. Introduction
a. By using the Rimba site or any of its subdomains or applications, the user agrees to comply with all the general conditions mentioned in this document and in the Responsible Gaming, Legislation, Security and Privacy sections and regulations of each particular promotion.
b. Rimba may make changes to the rules at any time and without notice as it deems appropriate. We suggest reviewing the regulations often for your own knowledge and updating.
c. The user authorizes Rimba to provide their data to duly authorized business partners, so that they can provide their services. Business partners must accept our privacy policy through a contractual commitment.
d. The data provided to the Rimba site will be recorded in our database, and can be updated at any time, even after account closure.
e. References to "you", "user" or "customer" refer to any person using the Rimba site, its subdomains or applications.
F. Rimba.bet is operated by Maxxi Media NV. Maxxi Media NV. is a member of the CIGA - Curaçao Internet Gaming Association, which establishes the requirements for the Gaming License. The gaming license number is: 8048/JAZ.
2. Registration
a. The use of the Rimba site is permitted only for those over 18 years of age, and is expressly prohibited for those under 18 years of age.
b. Rimba may require the user to provide identification documents or proof of residence to confirm their majority.
c. All information provided by the user upon registration must be accurate, complete and valid. Otherwise, Rimba may choose to request documents again, block or cancel the account, whichever it deems appropriate.
d. Rimba reserves the right to modify the login or username chosen by the user if it considers it inappropriate.
e. It is at the discretion of Rimba to block or not make payment of any type of prizes or bonuses if the user is under 18 years of age or if another player places bets on behalf of a player under 18 years of age.
F. It is an essential requirement that users respect the jurisdictions of their place of residence. Rimba does not accept players residing in: United States, South Africa, Albania, Germany, Argentina, Armenia, Azerbaijan, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Kazakhstan, North Korea, Ivory Coast, Croatia, Cuba, Denmark Slovakia, Slovenia , Estonia, France, Georgia, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Poland, Kyrgyzstan, United Kingdom, Czech Republic, Romania, Russia, Serbia, Sudan, Tajikistan, Turkmenistan, Turkey , Ukraine, Uruguay and Uzbekistan, by legal provision of the aforementioned countries.
g. Each user is responsible for their login, password and use of their account. Rimba does not have a list of usernames and passwords.
h. If a user loses, forgets or for any other reason cannot access the system, Rimba will not be responsible, it may suggest that the client recover their password.
i. If a user shares their access data with other people, the account owner will be responsible for their actions and consequences. Rimba is not responsible for possible damages.
3. Considerations for the user
a. Each client can only open one account. Rimba does not allow the registration of more than one account per player.
b. To maintain the security, reliability and transparency of the site, Rimba reserves the right to question and reject multiple registrations from the same player, whether or not they originate from the same address, IP or computer.
c. If there is suspicion that a user has multiple records, Rimba may request that a copy of the documents be sent to verify the information in the records in question. Rimba will determine which documents will be requested, depending on the information of the user's country of residence.
d. During the process of verifying the registration information, the analyzed accounts may be blocked, as well as the benefits of the site (among others: payment method bonus and promotions, early release, etc.).
e. To maintain the security of our users and avoid fraudulent behavior, Rimba may request a copy of the user's identification documents, proof of residence, proof of payment or credit card at any time.
F. By participating in promotions for which we request images or videos, the client authorizes Rimba to reproduce the Images, combined or incorporated into any other type of intellectual creation or publication (documentaries, presentations, promotional or corporate videos, social networks, etc. ) purpose of illustrating or promoting past, current or future Playbond activities and projects. This authorization is granted throughout the world, during the entire period of protection of the right to one's own image.
g. For security reasons, Rimba also reserves the right to ban or delete user accounts that it deems suspicious of multiple registration, or combined betting scheme, or accounts of the same origin, whether or not they originate from the same address, IP or computer.
h. Sports users with accounts without any activity (bets or deposits) for a period greater than 45 days will be considered Inactive. An inactive account cannot make withdrawals and is subject to the transfer of x1 in the wallet balance.
i. Betting with improved odds; Adjusted fees; Supergame; American Sports Specials; Improved odds and those related to this type of quote are not entitled to advance payments or withdrawals.
4. Account closure
a. Rimba reserves the right to close any account it considers suspicious, without prior notice.
b. If the user wishes to close their account of their own free will, they must send an e-mail to clients@Rimba.bet, informing the reason and the details of the account to be closed: full name, address and number.
c. Rimba strictly respects the responsible gaming policy. If unhealthy behavior is detected that is not consistent with this policy, the account may be terminated or preventative measures taken.
d. The user agrees that, even after closing his account, the information shared with Rimba will continue in its database.
5. Account cancellation
a. The account may be canceled for 30 days for reasons inherent to the Rimba gaming and betting site, and the user may restore his or her account whenever convenient during this period.
b. If you have a cancellation due to gambling addiction, the block will be 30 days, with directly a request to reestablish contact during the period.
c. Requesting the cancellation of the account again at a second time, or the 30-day blocking period must be respected by the user. During the aforementioned period of 30 days, the account must remain blocked.
d. Once the suspension period has ended, the account will be available to the user again, if requested by the user by contacting clients@Rimba.bet.
6. Free bonuses to get to know the site (bonuses, cards, freeplay, freebet and miles)
a. Benefits from no deposit promotions can be received only once per user, per promotion.
b. The objective of these promotions is for new users to get to know the site and try the games. The credits corresponding to these bonuses cannot be withdrawn.
c. The benefits of knowing the site are credited in only one area. It is not possible to divide or change the area.
d. Once the first deposit is made, the user loses any balance that has been generated in their account for bonuses to get to know the site. Except in the sports area where the user must choose if they want to keep the winnings or receive the welcome bonus.
e. To receive the benefits of visiting the site, it is essential to have the minimum required data complete and valid in the registration information.
F. The vouchers must be requested during the validity period according to the conditions of the promotion. Bonuses corresponding to expired promotions or from previous periods will not be credited.
g. Site bonuses are not counted as deposits.
h. To withdraw profits from the Bonus, Freeplay, Cartelas or Freebet the user must complete the rollover and have at least one deposit in the previous 30 days in the same area. If service is requested, it will not be authorized and the balance is not returned to the account.
7. Promotional bonus with deposit
a. Bonuses are calculated according to the active promotion in the deposit area, at the time of deposit release.
b. Bonuses will always be credited to the user's balance in the area of the site where the deposit was made. Dividing the bonus balance into more than one area is not permitted.
c. Deposit bonuses must be claimed at the time of deposit release before you start using the credits. Once the user starts playing the deposited balance, they lose the right to receive the corresponding bonus.
d. Once the bonus has been used, it will not be possible to modify or withdraw it.
e. Only bonuses that have been automatically released and the user explicitly states that they do not want them may be eliminated. In this case, you must access the support chat and request to delete the bonus before using the balance credited to your account.
F. Each promotion will establish a minimum deposit value to participate and obtain the benefits. This value will be specified in the rules of each promotion, and if it is not specified it will always be considered the minimum deposit value of R$50.
g. Promotional bonuses have specific rollover rules. It is essential to comply with them to be able to perform any serve. See section 10 for more information on rollover.
h. If a promotion does not specify the rollover conditions in the rules, it will be x10.
i. Promotions are not cumulative. If the user is eligible for more than one promotion, they must choose only one at the time of receiving their bonus.
j. The machines that accept bonuses may change without prior notice.
k. All bonuses are limited to one offer per person, family, residence address, email, shared computer or IP. We reserve the right to withdraw or suspend any bonus, posters, freeplay, freebets or profits obtained from any user.
l. To receive any promotion in the sports area (with the exception of the welcome promotion), the user must have at least one deposit made in the sports area.
m. If the user requests a withdrawal with an active bonus in the account, the bonus balance will be withdrawn and the user will not be available to receive future promotions.
8. Financial Policy
a. Rimba reserves the right to change its financial policies at any time and without prior notice.
b. No transfers are allowed between areas or between players on site.
c. Rimba uses financial intermediaries to carry out transactions with the required security, the accounts to carry out transactions can be altered. If deposits are made to accounts that are not active on the site, after two weeks of modification, their identification will not be possible. Rimba will not be responsible for the identification of these deposits.
d. To redeem your miles, always request: after deposit and before placing bets with the deposited balance, through one of our assistants through the Online Service. The grace period to claim your Miles is until the end of the day (23:59 GMT) on which the deposit is made. Applications after this deadline will not be counted.
e. Rimba is NOT responsible for payments to accounts entered by clients that contain incorrect data.
9. Anti-money laundering
a. Rimba is required to comply with regulations relating to the prevention of money laundering and the proceeds of crime and the financing of terrorism (AML/CFT).
b. Rimba is committed to implementing the necessary measures as part of its continuous improvement initiatives to ensure that all employees, whether full-time or contractual, actively participate in preventing the use of any of Rimba's services and/or points of sale. the Company alone or partially for the purpose of money laundering and/or financing of terrorist activities.
c. For this reason, Rimba.bet has implemented an effective company-wide anti-money laundering program designed to deter, detect and report suspicious activities involving money laundering or terrorist financing; bribery; corruption; other activities that may violate applicable economic sanctions; and/or misuse of its products and services and delivery channels.
10. KYC Policies
a.If you decide to register an Account, you will be asked to provide your full name, address, date of birth, email address and telephone number. If your identity cannot be validated, you may need to submit additional information or documentation. You will also be asked to answer one or more security questions, after which a confirmation email will be sent to you. You may also be required to update information or data or provide additional items as part of ongoing efforts to prevent illegal and fraudulent activities and/or comply with our anti-money laundering policies and protocols.
b. All information and data that you provide to us at the time you register for an Account or at any time thereafter must be true, accurate and verifiable in all respects. By providing such information and data, you agree that we may send it to third party providers of age and identification services to verify that you are who you say you are and that the information you provide is true and accurate. We reserve the right to use third-party verification services to authenticate your account information and identity, and you expressly acknowledge and agree that we can confirm the accuracy of any information you submit with a government-issued identification. If you have provided false information or if you are unable or unwilling to provide documentation to confirm your information, as we are unable to confirm your identity, your Account may be terminated and all activity within the Account will be deemed invalid, including, but not limited to. , the cancellation of potential profits. By registering an Account, you grant us the right to disclose your identity and any information you have provided in connection with your account to any person who makes any claim or allegation that:
1) you are a minor or are under the minimum age required to use any part of the website;
2) any Posting or other material posted or uploaded by you to the Website constitutes a violation of your intellectual property rights or your right to privacy or was otherwise posted or uploaded in breach of these terms and conditions.
11. Deposits
a. The minimum deposit amount to release exchanges on the website is Q 50.00 or its equivalent in the currency of the account for bank transfer.
b. To make any deposit, the user must choose the area of the site in which they wish to have the credit available. The options are: Video Bingo, Bingo Room, Casino, Sports and their respective mobile versions. Rimba does not allow transfers between areas. When making a deposit, the user must carefully choose the area in which they wish to make the deposit, since it will not be possible to transfer the deposited credits later.
c. If a deposit is made by mistake in an area other than the desired one, the user must contact our support so that the corresponding department can analyze the credit transfer request. Each case will be analyzed individually to verify the reasons for the request and approve or not the transfer as an exception.
d. When making a deposit, the supporting documents requested by Rimba must be presented so that said transaction can be identified.
e. Rimba uses financial intermediaries to carry out transactions with the required security. Each payment processor establishes its deadlines and rules for operations. Rimba is not responsible for these deadlines and rules or for any delays that may occur during this process.
F. Rimba may release deposits early to some payment processors, following the procedure established by the service provider. At any time during the analysis and validation process, Rimba may ask the user for a copy of identification documents, proof of residence, proof of payment or credit card.
g. Early deposit release has an individual limit value, calculated by the system based on the flow of deposits and the user's financial and behavioral history.
h. The release limit value cannot be changed manually. If you wish to increase this limit, the user must send an email with the request to clients@Rimba.bet.
i. Rimba is not responsible for the decisions of payment processors. The provider may not enable the service for some users if it so wishes, and Rimba will not be able to intervene in these decisions.
j. In the event that a user has pending payments, any income generated - regardless of its origin or destination - after debt consolidation will be accounted for to settle the oldest pending payment.
k. Deposits identified or suspected of any type of fraud will not be accepted, or will even be voided. All earnings from this type of procedure will be canceled unconditionally, and the user's account may be subject to restrictions and even cancellation.
l. Players with bank transfers released in trust (by sending a receipt) that are not confirmed in the bank at the same time of deposit and bank tickets released in trust (by sending a receipt) that are not compensated in the first 24 business hours ( depending on payment method), will have the value of the balance withdrawn from the account. All deposits are subject to rollover of at least once the deposited value.
12. Withdrawals
a. To make any withdrawal, the user must send a legible copy of the documents that Rimba requests. The required documents will depend on the user's country of residence and will be: an identity document, proof of residence in your name, and a selfie-type photo with the document. In the case of Brazil, the document may be: RG, CPF or CNH.
b. It is necessary to verify that all the data provided (document numbers and bank account information) are complete and correct, to avoid delays in the payment of withdrawals. The company is not responsible for delays in payment of a withdrawal if it is linked to errors or errors in the user's personal or banking information.
c. To request a withdrawal, the user must have at least the amount of Q50.00 deposited on the website in the last 30 days in the area where the withdrawal was requested. In addition to the conditions mentioned, for withdrawal in methods other than 'bank transfer', the user must have a confirmed deposit in the same method in the last 30 days of the withdrawal date, for permission.
d. The deposited value must have been wagered at least once. If the user does not comply with this rule, a fine of 30% will be applied to the value not yet wagered of all requested withdrawals. This amount will be kept for processing costs.
e. For withdrawals in the Sports area, all deposits are subject to a rollover of at least once the amount deposited, with an ODD/odd of 1.7 or greater. Compensated bets or virtual sports bets will not count.
f. For withdrawals in the Bingo Room area, all winnings are subject to complying with the rules of the Free Wheels and Free Cards, for more details access the following link: https://es.Rimba.bet/bingo/sala -of- bingo / how-to-run /
g. Rimba uses financial intermediaries to carry out transactions with the required security. Each payment processor establishes its deadlines and rules for operations. Rimba is not responsible for these deadlines and rules or for any delays that may occur during this process.
h. The form and procedure of a withdrawal is determined by Rimba. Payment will be made by bank transfer exclusively through one of the authorized banks with which the site works, and which is enabled for the user's place of residence.
i. Withdrawals are not paid into third party accounts. Withdrawals will be confirmed and paid exclusively to the registered account holder.
j. Exchanges eligible to be paid by bank transfer/photo will have a maximum period of 4 business days, when the amount requested is up to Q 5000.
This period may be modified if the game provider must analyze the exchange. The period of 4 business days is counted from the approval of the documents received and after any analysis required by Rimba together with its suppliers.
Redemptions are limited per day (last 24 hours), week (last 168 hours) and month (last 720 hours) to the following amounts:
Q 5,000 maximum per day (current redemption time - 24 hours)
Q 35,000 maximum per week (current redemption time - 168 hours)
Q 140,000 maximum per month (current redemption time - 720 hours)
k. Rimba uses verification software to analyze each user account upon each withdrawal request. If any fraudulent behavior or credits from system errors are detected, the account will be blocked and the withdrawal will not be made. Rimba reserves the right to determine the measures it deems necessary to prevent behavior of this type.
l. The user agrees that withdrawals from his account will be valid only if all his deposits have been correctly validated by Rimba.
m. Any withdrawal may be canceled if there are any open (unconsolidated) deposits in the account. Any withdrawal may be canceled if it is less than or equal to 100, regardless of the currency.
n. In the event that the user attempts to make a withdrawal, having open deposit(s) (not consolidated), even complying with the provisions of item d, or not canceled (item m), the amount of his withdrawal will be “debited” all the balance of the open deposit (not consolidated) plus the cost of 25% Administrative Fees. from your Rimba account, at the time of your withdrawal.
13. RollOver
a. Requirement: The rollover requirement is a condition set for bonuses by most online betting sites. Determines the number of times a profit amount must be wagered, whether it comes from a deposit or a promotional bonus. Credits earned from plays made with promotional bonuses cannot be redeemed until the full rollover amount is fully satisfied, as stipulated in the promotion rules. If the RollOver is reset/withdrawn to benefit the bonus balance Q 0.00 AND the user has open movements, that is, not completed. Rimba.bet may automatically return (RollOver Rollback) the RollOver amount to be fulfilled and that was withdrawn for said benefit.
b. Specificity by Game Area: Rules for promotions, bonuses and rollover vary depending on the Game Area involved. Each Area has its own specific rules regarding rollover compliance.
c. Compliance in Electronic Bingo and Casino Areas: Rollover will be considered fulfilled in all Bingo and Casino video games with the exception of "table/card games and Live Casino". Credits consumed on table/card games and Live Casino will not be counted towards the promotion.
d. Transparency and Information: Players are responsible for verifying and understanding these rules before participating in promotions and using the bonuses offered.
e. Some examples:
Example: Video Bingo:
Deposit of Q50.00. Obtain a 100% bonus (35x rollover) on the Q 50 bonus. The RollOver to be fulfilled will be: Q 1,750. (Q 50 bonus) x35.
Cassino example:
Deposit of Q50.00. Obtain a 50% bonus (rollover x50) on the Q 25 bonus. The RollOver to be fulfilled will be: Q 1250. (Q 25 bonus) x50.
Sports Example:
1. Bonus: Deposit Q100 + Bonus 100% => Q100 + Q100 (bonus). (100 + 100) x 3 rollover costs Q 600.
f. The minimum RollOver for all deposits participating in a promotion is calculated by multiplying the bonus amount credited by the RollOver number indicated in the promotion. Except in the sports area where the deposit amount is added to the bonus amount and then multiplied by the reported RollOver.
g. Bets placed on BOARD/CARD GAMES AND LIVE CASINO will not count in the calculation of the rollover to be met by each user. Therefore, these bets will not be used to fulfill the necessary requirements to make redemptions or to comply with the rules of the promotion.
h. The system will only count the volume wagered using bonus credits once the deposit credits have been completely exhausted.
i. In sports. The user must bet the deposited amount at least once to comply with the rollover. The user will have the right to proportionally withdraw the amount already bet/fulfilled rollover.
j. In sports, Cash Out (withdrawal of value before the end of the match) and canceled bets will NOT be counted towards the rollover. Bets placed on electronic sports(E-sports), virtual sports (V-sports), entertainment specials (reality shows and others), personality awards specials, political specials, SuperPlay, Turbo Odds, American sports specials, Improved odds (Buffadas) and odds less than 1.70 will NOT be counted towards the RollOver.
k. If you win a free bet (FREEBET) in the SPORTS area, the user must complete x6 rollover on the winnings from the free bet in order to make the withdrawal.
14. System errors
a. Any difficulty, divergence or conflict related to a bet must be communicated by the user to Rimba via e-mail: clients@Rimba.bet
b. Any error caused by technical limitations on the part of the user (among others: operating system, software, browser, Internet connection speed, internet provider, computer hardware, etc.) will be the exclusive responsibility of the user, and not Rimba. .
c. The company reserves the right to declare all bets that are the subject of a system error null or void and even reserves the right to withdraw money from the user's account and profits obtained, involved or affected by the system error. . Game malfunctions and any system error void all plays and prizes.
15. Miles. Fidelity plan.
Rimba has the first loyalty plan and rewards its users with miles. Earning miles is very easy: play in the area you want and participate in special promotions on the site and on social networks. Get to know our online store and discover the various products you can receive by exchanging your miles. For example: Tablets, LED Monitor TV, coupons for surprises with incredible prizes, appliances, newspapers in hotels, trips, caps, t-shirts, personalized gifts from the site, as well as bonuses, freebet and posters to play on the site.
a. To receive promotional miles, the user must have at least one deposit in the last 30 days.
b. To change miles, the user must have at least one deposit in the last 30 days prior to the change.
16. Responsible Gaming
a. Most people play for fun and entertainment, but for some this can become a problem. To prevent this from happening, Rimba strictly respects its responsible gaming policy. Remembering that our main objective is to provide entertainment. In this way, Rimba establishes the following measures:
- Release limit
- Betting limit
- Self-limitation and self-exclusion
- Prohibition of access to minors under 18 years of age
- Country restrictions.
b. If it detects unhealthy behavior in our users, Rimba reserves the right to preventively block or cancel the user's account.
c. We are available for any questions on this topic by sending an e-mail to clients@Rimba.bet.
17. Forum
a. By confirming the account, the user accepts these regulations and that the uses of Rimba services will be regulated following the laws of the Netherlands Antilles.
b. The user accepts that for the resolution of disputes in court the administrative authorities and other competent organizations will be those present in the Netherlands Antilles. These bodies will have exclusive jurisdiction and will constitute the competent forum in all disputes that arise from, refer to or are linked to the use of the Rimba site.
c. Disputes arising from the breach of this adhesion contract will be resolved by Arbitrary Conciliation in the Chambers of International Arbitration, adhered to the New York Convention of 1958.
Sincerely,
Team Rimba.bet
1. Introduction
a. By using the Rimba site or any of its subdomains or applications, the user agrees to comply with all the general conditions mentioned in this document and in the Responsible Gaming, Legislation, Security and Privacy sections and regulations of each particular promotion.
b. Rimba may make changes to the rules at any time and without notice as it deems appropriate. We suggest reviewing the regulations often for your own knowledge and updating.
c. The user authorizes Rimba to provide their data to duly authorized business partners, so that they can provide their services. Business partners must accept our privacy policy through a contractual commitment.
d. The data provided to the Rimba site will be recorded in our database, and can be updated at any time, even after account closure.
e. References to "you", "user" or "customer" refer to any person using the Rimba site, its subdomains or applications.
F. Rimba.bet is operated by Maxxi Media NV. Maxxi Media NV. is a member of the CIGA - Curaçao Internet Gaming Association, which establishes the requirements for the Gaming License. The gaming license number is: 8048/JAZ.
2. Registration
a. The use of the Rimba site is permitted only for those over 18 years of age, and is expressly prohibited for those under 18 years of age.
b. Rimba may require the user to provide identification documents or proof of residence to confirm their majority.
c. All information provided by the user upon registration must be accurate, complete and valid. Otherwise, Rimba may choose to request documents again, block or cancel the account, whichever it deems appropriate.
d. Rimba reserves the right to modify the login or username chosen by the user if it considers it inappropriate.
e. It is at the discretion of Rimba to block or not make payment of any type of prizes or bonuses if the user is under 18 years of age or if another player places bets on behalf of a player under 18 years of age.
F. It is an essential requirement that users respect the jurisdictions of their place of residence. Rimba does not accept players residing in: United States, South Africa, Albania, Germany, Argentina, Armenia, Azerbaijan, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Kazakhstan, North Korea, Ivory Coast, Croatia, Cuba, Denmark Slovakia, Slovenia , Estonia, France, Georgia, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Poland, Kyrgyzstan, United Kingdom, Czech Republic, Romania, Russia, Serbia, Sudan, Tajikistan, Turkmenistan, Turkey , Ukraine, Uruguay and Uzbekistan, by legal provision of the aforementioned countries.
g. Each user is responsible for their login, password and use of their account. Rimba does not have a list of usernames and passwords.
h. If a user loses, forgets or for any other reason cannot access the system, Rimba will not be responsible, it may suggest that the client recover their password.
i. If a user shares their access data with other people, the account owner will be responsible for their actions and consequences. Rimba is not responsible for possible damages.
3. Considerations for the user
a. Each client can only open one account. Rimba does not allow the registration of more than one account per player.
b. To maintain the security, reliability and transparency of the site, Rimba reserves the right to question and reject multiple registrations from the same player, whether or not they originate from the same address, IP or computer.
c. If there is suspicion that a user has multiple records, Rimba may request that a copy of the documents be sent to verify the information in the records in question. Rimba will determine which documents will be requested, depending on the information of the user's country of residence.
d. During the process of verifying the registration information, the analyzed accounts may be blocked, as well as the benefits of the site (among others: payment method bonus and promotions, early release, etc.).
e. To maintain the security of our users and avoid fraudulent behavior, Rimba may request a copy of the user's identification documents, proof of residence, proof of payment or credit card at any time.
F. By participating in promotions for which we request images or videos, the client authorizes Rimba to reproduce the Images, combined or incorporated into any other type of intellectual creation or publication (documentaries, presentations, promotional or corporate videos, social networks, etc. ) purpose of illustrating or promoting past, current or future Playbond activities and projects. This authorization is granted throughout the world, during the entire period of protection of the right to one's own image.
g. For security reasons, Rimba also reserves the right to ban or delete user accounts that it deems suspicious of multiple registration, or combined betting scheme, or accounts of the same origin, whether or not they originate from the same address, IP or computer.
h. Sports users with accounts without any activity (bets or deposits) for a period greater than 45 days will be considered Inactive. An inactive account cannot make withdrawals and is subject to the transfer of x1 in the wallet balance.
i. Betting with improved odds; Adjusted fees; Supergame; American Sports Specials; Improved odds and those related to this type of quote are not entitled to advance payments or withdrawals.
4. Account closure
a. Rimba reserves the right to close any account it considers suspicious, without prior notice.
b. If the user wishes to close their account of their own free will, they must send an e-mail to clients@Rimba.bet, informing the reason and the details of the account to be closed: full name, address and number.
c. Rimba strictly respects the responsible gaming policy. If unhealthy behavior is detected that is not consistent with this policy, the account may be terminated or preventative measures taken.
d. The user agrees that, even after closing his account, the information shared with Rimba will continue in its database.
5. Account cancellation
a. The account may be canceled for 30 days for reasons inherent to the Rimba gaming and betting site, and the user may restore his or her account whenever convenient during this period.
b. If you have a cancellation due to gambling addiction, the block will be 30 days, with directly a request to reestablish contact during the period.
c. Requesting the cancellation of the account again at a second time, or the 30-day blocking period must be respected by the user. During the aforementioned period of 30 days, the account must remain blocked.
d. Once the suspension period has ended, the account will be available to the user again, if requested by the user by contacting clients@Rimba.bet.
6. Free bonuses to get to know the site (bonuses, cards, freeplay, freebet and miles)
a. Benefits from no deposit promotions can be received only once per user, per promotion.
b. The objective of these promotions is for new users to get to know the site and try the games. The credits corresponding to these bonuses cannot be withdrawn.
c. The benefits of knowing the site are credited in only one area. It is not possible to divide or change the area.
d. Once the first deposit is made, the user loses any balance that has been generated in their account for bonuses to get to know the site. Except in the sports area where the user must choose if they want to keep the winnings or receive the welcome bonus.
e. To receive the benefits of visiting the site, it is essential to have the minimum required data complete and valid in the registration information.
F. The vouchers must be requested during the validity period according to the conditions of the promotion. Bonuses corresponding to expired promotions or from previous periods will not be credited.
g. Site bonuses are not counted as deposits.
h. To withdraw profits from the Bonus, Freeplay, Cartelas or Freebet the user must complete the rollover and have at least one deposit in the previous 30 days in the same area. If service is requested, it will not be authorized and the balance is not returned to the account.
7. Promotional bonus with deposit
a. Bonuses are calculated according to the active promotion in the deposit area, at the time of deposit release.
b. Bonuses will always be credited to the user's balance in the area of the site where the deposit was made. Dividing the bonus balance into more than one area is not permitted.
c. Deposit bonuses must be claimed at the time of deposit release before you start using the credits. Once the user starts playing the deposited balance, they lose the right to receive the corresponding bonus.
d. Once the bonus has been used, it will not be possible to modify or withdraw it.
e. Only bonuses that have been automatically released and the user explicitly states that they do not want them may be eliminated. In this case, you must access the support chat and request to delete the bonus before using the balance credited to your account.
F. Each promotion will establish a minimum deposit value to participate and obtain the benefits. This value will be specified in the rules of each promotion, and if it is not specified it will always be considered the minimum deposit value of R$50.
g. Promotional bonuses have specific rollover rules. It is essential to comply with them to be able to perform any serve. See section 10 for more information on rollover.
h. If a promotion does not specify the rollover conditions in the rules, it will be x10.
i. Promotions are not cumulative. If the user is eligible for more than one promotion, they must choose only one at the time of receiving their bonus.
j. The machines that accept bonuses may change without prior notice.
k. All bonuses are limited to one offer per person, family, residence address, email, shared computer or IP. We reserve the right to withdraw or suspend any bonus, posters, freeplay, freebets or profits obtained from any user.
l. To receive any promotion in the sports area (with the exception of the welcome promotion), the user must have at least one deposit made in the sports area.
m. If the user requests a withdrawal with an active bonus in the account, the bonus balance will be withdrawn and the user will not be available to receive future promotions.
8. Financial Policy
a. Rimba reserves the right to change its financial policies at any time and without prior notice.
b. No transfers are allowed between areas or between players on site.
c. Rimba uses financial intermediaries to carry out transactions with the required security, the accounts to carry out transactions can be altered. If deposits are made to accounts that are not active on the site, after two weeks of modification, their identification will not be possible. Rimba will not be responsible for the identification of these deposits.
d. To redeem your miles, always request: after deposit and before placing bets with the deposited balance, through one of our assistants through the Online Service. The grace period to claim your Miles is until the end of the day (23:59 GMT) on which the deposit is made. Applications after this deadline will not be counted.
e. Rimba is NOT responsible for payments to accounts entered by clients that contain incorrect data.
9. Anti-money laundering
a. Rimba is required to comply with regulations relating to the prevention of money laundering and the proceeds of crime and the financing of terrorism (AML/CFT).
b. Rimba is committed to implementing the necessary measures as part of its continuous improvement initiatives to ensure that all employees, whether full-time or contractual, actively participate in preventing the use of any of Rimba's services and/or points of sale. the Company alone or partially for the purpose of money laundering and/or financing of terrorist activities.
c. For this reason, Rimba.bet has implemented an effective company-wide anti-money laundering program designed to deter, detect and report suspicious activities involving money laundering or terrorist financing; bribery; corruption; other activities that may violate applicable economic sanctions; and/or misuse of its products and services and delivery channels.
10. KYC Policies
a.If you decide to register an Account, you will be asked to provide your full name, address, date of birth, email address and telephone number. If your identity cannot be validated, you may need to submit additional information or documentation. You will also be asked to answer one or more security questions, after which a confirmation email will be sent to you. You may also be required to update information or data or provide additional items as part of ongoing efforts to prevent illegal and fraudulent activities and/or comply with our anti-money laundering policies and protocols.
b. All information and data that you provide to us at the time you register for an Account or at any time thereafter must be true, accurate and verifiable in all respects. By providing such information and data, you agree that we may send it to third party providers of age and identification services to verify that you are who you say you are and that the information you provide is true and accurate. We reserve the right to use third-party verification services to authenticate your account information and identity, and you expressly acknowledge and agree that we can confirm the accuracy of any information you submit with a government-issued identification. If you have provided false information or if you are unable or unwilling to provide documentation to confirm your information, as we are unable to confirm your identity, your Account may be terminated and all activity within the Account will be deemed invalid, including, but not limited to. , the cancellation of potential profits. By registering an Account, you grant us the right to disclose your identity and any information you have provided in connection with your account to any person who makes any claim or allegation that:
1) you are a minor or are under the minimum age required to use any part of the website;
2) any Posting or other material posted or uploaded by you to the Website constitutes a violation of your intellectual property rights or your right to privacy or was otherwise posted or uploaded in breach of these terms and conditions.
11. Deposits
a. The minimum deposit amount to release exchanges on the website is Q 50.00 or its equivalent in the currency of the account for bank transfer.
b. To make any deposit, the user must choose the area of the site in which they wish to have the credit available. The options are: Video Bingo, Bingo Room, Casino, Sports and their respective mobile versions. Rimba does not allow transfers between areas. When making a deposit, the user must carefully choose the area in which they wish to make the deposit, since it will not be possible to transfer the deposited credits later.
c. If a deposit is made by mistake in an area other than the desired one, the user must contact our support so that the corresponding department can analyze the credit transfer request. Each case will be analyzed individually to verify the reasons for the request and approve or not the transfer as an exception.
d. When making a deposit, the supporting documents requested by Rimba must be presented so that said transaction can be identified.
e. Rimba uses financial intermediaries to carry out transactions with the required security. Each payment processor establishes its deadlines and rules for operations. Rimba is not responsible for these deadlines and rules or for any delays that may occur during this process.
F. Rimba may release deposits early to some payment processors, following the procedure established by the service provider. At any time during the analysis and validation process, Rimba may ask the user for a copy of identification documents, proof of residence, proof of payment or credit card.
g. Early deposit release has an individual limit value, calculated by the system based on the flow of deposits and the user's financial and behavioral history.
h. The release limit value cannot be changed manually. If you wish to increase this limit, the user must send an email with the request to clients@Rimba.bet.
i. Rimba is not responsible for the decisions of payment processors. The provider may not enable the service for some users if it so wishes, and Rimba will not be able to intervene in these decisions.
j. In the event that a user has pending payments, any income generated - regardless of its origin or destination - after debt consolidation will be accounted for to settle the oldest pending payment.
k. Deposits identified or suspected of any type of fraud will not be accepted, or will even be voided. All earnings from this type of procedure will be canceled unconditionally, and the user's account may be subject to restrictions and even cancellation.
l. Players with bank transfers released in trust (by sending a receipt) that are not confirmed in the bank at the same time of deposit and bank tickets released in trust (by sending a receipt) that are not compensated in the first 24 business hours ( depending on payment method), will have the value of the balance withdrawn from the account. All deposits are subject to rollover of at least once the deposited value.
12. Withdrawals
a. To make any withdrawal, the user must send a legible copy of the documents that Rimba requests. The required documents will depend on the user's country of residence and will be: an identity document, proof of residence in your name, and a selfie-type photo with the document. In the case of Brazil, the document may be: RG, CPF or CNH.
b. It is necessary to verify that all the data provided (document numbers and bank account information) are complete and correct, to avoid delays in the payment of withdrawals. The company is not responsible for delays in payment of a withdrawal if it is linked to errors or errors in the user's personal or banking information.
c. To request a withdrawal, the user must have at least the amount of Q50.00 deposited on the website in the last 30 days in the area where the withdrawal was requested. In addition to the conditions mentioned, for withdrawal in methods other than 'bank transfer', the user must have a confirmed deposit in the same method in the last 30 days of the withdrawal date, for permission.
d. The deposited value must have been wagered at least once. If the user does not comply with this rule, a fine of 30% will be applied to the value not yet wagered of all requested withdrawals. This amount will be kept for processing costs.
e. For withdrawals in the Sports area, all deposits are subject to a rollover of at least once the amount deposited, with an ODD/odd of 1.7 or greater. Compensated bets or virtual sports bets will not count.
f. For withdrawals in the Bingo Room area, all winnings are subject to complying with the rules of the Free Wheels and Free Cards, for more details access the following link: https://es.Rimba.bet/bingo/sala -of- bingo / how-to-run /
g. Rimba uses financial intermediaries to carry out transactions with the required security. Each payment processor establishes its deadlines and rules for operations. Rimba is not responsible for these deadlines and rules or for any delays that may occur during this process.
h. The form and procedure of a withdrawal is determined by Rimba. Payment will be made by bank transfer exclusively through one of the authorized banks with which the site works, and which is enabled for the user's place of residence.
i. Withdrawals are not paid into third party accounts. Withdrawals will be confirmed and paid exclusively to the registered account holder.
j. Exchanges eligible to be paid by bank transfer/photo will have a maximum period of 4 business days, when the amount requested is up to Q 5000.
This period may be modified if the game provider must analyze the exchange. The period of 4 business days is counted from the approval of the documents received and after any analysis required by Rimba together with its suppliers.
Redemptions are limited per day (last 24 hours), week (last 168 hours) and month (last 720 hours) to the following amounts:
Q 5,000 maximum per day (current redemption time - 24 hours)
Q 35,000 maximum per week (current redemption time - 168 hours)
Q 140,000 maximum per month (current redemption time - 720 hours)
k. Rimba uses verification software to analyze each user account upon each withdrawal request. If any fraudulent behavior or credits from system errors are detected, the account will be blocked and the withdrawal will not be made. Rimba reserves the right to determine the measures it deems necessary to prevent behavior of this type.
l. The user agrees that withdrawals from his account will be valid only if all his deposits have been correctly validated by Rimba.
m. Any withdrawal may be canceled if there are any open (unconsolidated) deposits in the account. Any withdrawal may be canceled if it is less than or equal to 100, regardless of the currency.
n. In the event that the user attempts to make a withdrawal, having open deposit(s) (not consolidated), even complying with the provisions of item d, or not canceled (item m), the amount of his withdrawal will be “debited” all the balance of the open deposit (not consolidated) plus the cost of 25% Administrative Fees. from your Rimba account, at the time of your withdrawal.
13. RollOver
a. Requirement: The rollover requirement is a condition set for bonuses by most online betting sites. Determines the number of times a profit amount must be wagered, whether it comes from a deposit or a promotional bonus. Credits earned from plays made with promotional bonuses cannot be redeemed until the full rollover amount is fully satisfied, as stipulated in the promotion rules. If the RollOver is reset/withdrawn to benefit the bonus balance Q 0.00 AND the user has open movements, that is, not completed. Rimba.bet may automatically return (RollOver Rollback) the RollOver amount to be fulfilled and that was withdrawn for said benefit.
b. Specificity by Game Area: Rules for promotions, bonuses and rollover vary depending on the Game Area involved. Each Area has its own specific rules regarding rollover compliance.
c. Compliance in Electronic Bingo and Casino Areas: Rollover will be considered fulfilled in all Bingo and Casino video games with the exception of "table/card games and Live Casino". Credits consumed on table/card games and Live Casino will not be counted towards the promotion.
d. Transparency and Information: Players are responsible for verifying and understanding these rules before participating in promotions and using the bonuses offered.
e. Some examples:
Example: Video Bingo:
Deposit of Q50.00. Obtain a 100% bonus (35x rollover) on the Q 50 bonus. The RollOver to be fulfilled will be: Q 1,750. (Q 50 bonus) x35.
Cassino example:
Deposit of Q50.00. Obtain a 50% bonus (rollover x50) on the Q 25 bonus. The RollOver to be fulfilled will be: Q 1250. (Q 25 bonus) x50.
Sports Example:
1. Bonus: Deposit Q100 + Bonus 100% => Q100 + Q100 (bonus). (100 + 100) x 3 rollover costs Q 600.
f. The minimum RollOver for all deposits participating in a promotion is calculated by multiplying the bonus amount credited by the RollOver number indicated in the promotion. Except in the sports area where the deposit amount is added to the bonus amount and then multiplied by the reported RollOver.
g. Bets placed on BOARD/CARD GAMES AND LIVE CASINO will not count in the calculation of the rollover to be met by each user. Therefore, these bets will not be used to fulfill the necessary requirements to make redemptions or to comply with the rules of the promotion.
h. The system will only count the volume wagered using bonus credits once the deposit credits have been completely exhausted.
i. In sports. The user must bet the deposited amount at least once to comply with the rollover. The user will have the right to proportionally withdraw the amount already bet/fulfilled rollover.
j. In sports, Cash Out (withdrawal of value before the end of the match) and canceled bets will NOT be counted towards the rollover. Bets placed on electronic sports(E-sports), virtual sports (V-sports), entertainment specials (reality shows and others), personality awards specials, political specials, SuperPlay, Turbo Odds, American sports specials, Improved odds (Buffadas) and odds less than 1.70 will NOT be counted towards the RollOver.
k. If you win a free bet (FREEBET) in the SPORTS area, the user must complete x6 rollover on the winnings from the free bet in order to make the withdrawal.
14. System errors
a. Any difficulty, divergence or conflict related to a bet must be communicated by the user to Rimba via e-mail: clients@Rimba.bet
b. Any error caused by technical limitations on the part of the user (among others: operating system, software, browser, Internet connection speed, internet provider, computer hardware, etc.) will be the exclusive responsibility of the user, and not Rimba. .
c. The company reserves the right to declare all bets that are the subject of a system error null or void and even reserves the right to withdraw money from the user's account and profits obtained, involved or affected by the system error. . Game malfunctions and any system error void all plays and prizes.
15. Miles. Fidelity plan.
Rimba has the first loyalty plan and rewards its users with miles. Earning miles is very easy: play in the area you want and participate in special promotions on the site and on social networks. Get to know our online store and discover the various products you can receive by exchanging your miles. For example: Tablets, LED Monitor TV, coupons for surprises with incredible prizes, appliances, newspapers in hotels, trips, caps, t-shirts, personalized gifts from the site, as well as bonuses, freebet and posters to play on the site.
a. To receive promotional miles, the user must have at least one deposit in the last 30 days.
b. To change miles, the user must have at least one deposit in the last 30 days prior to the change.
16. Responsible Gaming
a. Most people play for fun and entertainment, but for some this can become a problem. To prevent this from happening, Rimba strictly respects its responsible gaming policy. Remembering that our main objective is to provide entertainment. In this way, Rimba establishes the following measures:
- Release limit
- Betting limit
- Self-limitation and self-exclusion
- Prohibition of access to minors under 18 years of age
- Country restrictions.
b. If it detects unhealthy behavior in our users, Rimba reserves the right to preventively block or cancel the user's account.
c. We are available for any questions on this topic by sending an e-mail to clients@Rimba.bet.
17. Forum
a. By confirming the account, the user accepts these regulations and that the uses of Rimba services will be regulated following the laws of the Netherlands Antilles.
b. The user accepts that for the resolution of disputes in court the administrative authorities and other competent organizations will be those present in the Netherlands Antilles. These bodies will have exclusive jurisdiction and will constitute the competent forum in all disputes that arise from, refer to or are linked to the use of the Rimba site.
c. Disputes arising from the breach of this adhesion contract will be resolved by Arbitrary Conciliation in the Chambers of International Arbitration, adhered to the New York Convention of 1958.
Sincerely,
Team Rimba.bet
